Frequently Asked Questions (FAQ)

Here are the most frequently asked questions and their answers. If your question is not included in this page, please use our contact form to ask it.

Vacation Home Rental Procedure

Vacation Home Rental Procedure

Booking

Specify the dates you want to rent a vacation residence and rent, transportation, and billing information is required from you is done by taking the front of the booking process, the latest from the date of pre-booking; close to 1 business day for the dates booked, the dates booked out within 3 business days of fees by a total of 35% i as a deposit by bank transfer to the Company account is taken, the delivery of the remaining fee villas and villa checks whether the contract is made, shall be collected from the delivery of villas.

When a deposit at the latest within 24 hours to deliver to you in writing (fax, e-mail) Booking confirmation is sent, the total charge in the booking confirmation, the deposit and the dates on which the villa has been booked is stated behalf.

    Villa delivery of the deposit amount specified in the notice shall be delivered to the counting is owned fixed assets on deposit villadaki inventory, turn-out will be paid back by the tenant after

The villa Input / Output

Villa Check-in time: 15_00 (afternoon), and Check out time: 10_00 (morning) is. This cleaning is done in the intervening period, weekly rental 7 nights and 8 days, the villa is being done by delivery.

Pool and garden maintenance

Each is made by officials in the early hours of the morning, during your holiday villa in the event of any failure by us belirtmenizle etc., shall be removed by us.

    Our villas in a clean backup is available in sheets and pillow cleaning is done before entering the villa, villas in the cleaning at the customer wants from the date of the villa entrance yapdığı extra cleaning fee of £ 60.00-£ 150.00 is. - İlanlarımızda the specified week (7 nights) Wage rates for no fee other than the cleaning, electrical, pool and garden maintenance, including water, etc.. KDV is not included. (Real estate income is required to be filed at the end of each year for not billing business kesilememektedir, therefore not included in the phrase is in KDV. Our office for all proceedings mediate cut bill.)

Pet, villas and are not acceptable unless otherwise specified.

Customer Responsibilities
Customers are authorized to use the rented holiday residence, all their belongings and furniture, but all their belongings, furniture and equipment will use a clean, shall notify our company immediately of any damage they took. While staying in the villa will give all kinds of damage, lost all kinds of goods leaving the villas will pay the damages. Customers will be sympathetic to the neighbors and the environment surrounding the villa with all kinds of disturbing behavior and noise sakınacaklardır. In addition, any weapons that are prohibited by law, substances such as drugs, etc. bulundurmayacaklar, who sought legal / leaks barındırmayacaklar villa, villas in short, will not be used for any activity illegal. Customer leased rented housing within the next possible accidents caused by their negligence, damages, and her companion (escort), which is also responsible for other individuals.

Each holiday property descriptions are the maximum number of persons, specified in the lease term, and receipt / document the number of approved guests

Should not, remain at home

the number of people included children and infants. If you stay at home more than the maximum number of people number of people leave the house istencek is passed or a certain amount will be charge extra.

Operations carried out in accordance with the customers statement of residence of the stage of pre-booking holiday. Accuracy and completeness of the information provided to the customer agrees and undertakes. The customer has given our company is not responsible for any problems resulting from missing or incorrect information.

Customers to cancel bookings
Booking cancellations in writing, e-mail and / or faxed to specify the state. Reservation cancellation terms are as follows:
  - Reservation deadline for cancellations made within 60 days and more time, the total deposit of 40% u (% forty);
  - Booking deadline 60 to 31 days from cancellations made 60% of the total amount received (% taken);
  - Reservation deadline for cancellations made within 30 days or less, the total amount received. Will not be refunded to the customer.

How can I reserve my Holiday House?

Booking by phone: Holiday Residence, after determining that you want to book your holiday home to find out what holiday residence of the code will be required, the dates you want to control the situation after being booked or reserved to the owner of the information we can contact you by yetkilimiz account information is received and you pay as a result of these transactions Pre-reservation transaction is completed. Reserve account at the time of payment specified in that behalf, is blocked, and to you no later than the dates specified in villas in 24 hours Booking confirmation is sent as a fax or e-mail.

Online Booking: Every holiday residence, located at the reservation status of additional information by clicking on the declaration,
Reservation Status Sheet prefer any days after checking the box, just click on the Send button and the desired reservation request you have to enter the information correctly.
As a result of this transaction and account information will be sent to you Pre-Reservation Form. Reserve account at the time of payment specified in that behalf, is blocked, and to you no later than the dates specified in villas in 24 hours Booking confirmation is sent as an e-mail.

Bookinginfo

Booking information
You have chosen to offer a nice holiday in our house of an attractive apartment that meets your needs and desires. Now you want to book this property firmly with us.

Rental Rates All rental prices are in EURO / per day.
Safety on holiday
We strongly recommend you take out travel cancellation insurance with no deductible for protection against the consequences of a cancellation (illness). You can complete the booking directly with us. If you travel abroad, then you find out beforehand from your insurance company about the extent of your health insurance coverage.

Features and classification
Holiday properties (cottages and apartments) are generally intended solely for holiday purposes, which also affects the construction and furnishing. The bathroom and bedrooms are often small, the beds differently than usual. Much has predominantly focused on expediency. The traveler should keep in mind that do not apply in other countries, German building regulations. Sun balcony and stair railings can significantly lower, steep staircases, windows and doors do not comply with the German industry norm. Also, the sound insulation of the objects is not always as usual, but corresponds to typical conditions, so that the sound and noise may be different.
Optional versus usage-based charges are not usually included in the tour price. Unless otherwise stated in the prospectus, these are to be paid directly at the site.
Complaints Please note: We do not have a local tour guide. Owners, key holders, agencies, etc., neither the function of a guide, nor are they authorized representative of Bergin Tours, nor do they have authority to accept claims or legal statements for us to make and / or receive. Only in minor cases, e.g. with incomplete household utensils, we ask that you contact your local owner or key holder, etc.. In all other cases please contact us immediately directly: Bergin Tours - Ataturk Bulvarı 88 / A 35 490 Özdere / Izmir / Turkiye Tel: 0090.232.7977443

How do I get my confirmation and travel documents?
Once you have made a booking over the Internet with us, you will receive a preliminary confirmation by e-mail. The official confirmation of booking and the related security certificate you receive within one week by mail. On confirmation of the dates are listed within which payments must be made. 8 - 14 days before departure (if the final payment is made), you always get the travel documents (route planning, information on key collection, voucher, etc.) sent by mail or by post.

How can I pay for my trip?
For reservations bill, whose departure only in 6 weeks or later, you have the opportunity to transfer to us each overdue invoice amounts. You will receive an invoice with the appropriate deposit and final payment amounts and maturities and then transfer to our bank account.

When do I pay for my trip?
Immediately after booking, 25% of the price as a deposit due. The balance is due 28 days prior to departure. Please note that you will receive the documents until after receipt of payment.

What additional costs are incurred?
Unless the house description no other details are given are consumption-related costs such as electricity, gas, water, wood, etc. included in the price. Any applicable cost of utilities will be determined on site and billed.

Deposit
It is upon arrival, a reasonable amount required as security that is used to offset any additional costs or as compensation for any damage. The amount of the deposit, please refer to your travel documents! This is payable only in some houses. Which buildings are affected, please see the information about the individual houses.

Occupancy / overcrowding booked the holiday property should only be listed in the travel booking guests and only up to the maximum number specified in the description to be assigned to individuals. Children and infants are considered one person, unless otherwise indicated. The owner is entitled to no more listed in the travel contract or exclude persons from the use of the object or to raise a Nachgebühr.
An over-occupancy unless stated otherwise in the description-can be done only on request from Bergin Tours. For this purpose, when booking a surcharge of € 10,00 - € 50,00 per person levied on the rental rate per day.
This amount is usually not the provision of an extra bed or cot is included! In addition, please note that the cottages are basically not equipped for extra persons. (Eg beds, sanitation, water supply, utensils). The registration of overcrowding after booking will be modified and will be treated in accordance with our Terms and Conditions. The same also applies for cancellation of overcrowding.

Arrival / Departure The journey to your holiday home 14 to 19 clock made. Guests arriving outside of these hours are with the landlord / deny transfer of keys. On departure the cottage should be vacated by 10.00 clock, so the house can be prepared for the next tenant.

Have questions about your booking?
You can reach our service team from Monday to Friday from 09.00 to 18.00 clock at telephone number 0090.232.7977443 or send us an email to info@bergintours.com

Rent a Car Guide

How to Book?

• get a quote online www.bergintours.com website in three simple steps, and if you want to make a reservation. Do not forget to make reservations early if you receive a much more economical prices!
• +90.232.7977443 book by calling our call center.
• info@bergintours.com by email at bid price and ask the car.

How do I receive delivery of the tool?

• at the time the reservation is transmitted to the office most convenient for you and your vehicle are prepared Bergin Reservation information is transmitted as an e-mail and SMS.
• Booking details and enough to go to the office. Airport pickup is named on the offices and parking lot is covered by pageboard vehicle is delivered to you.

How the tool will return?

Enough to go to the station at the end of your time that you specify in advance the rental vehicle. Bergin station can be delivered to the tool you want. Buying station and the stations return if different from booking officer to consult one-way fee will occur. Questions and problems reported for all aspects of the lease term at the phone number you can reach the authorized employees.

How to receive your bill?

Lease are closed, and no later than the completion of the contract within seven working days after the invoice will be issued and sent in the mail.

Buyer paid freight bill to a different address or if you want to specify that sufficient time of booking.